Introducing "Message Receipts" for SMS & MMS ✅

White, Grey, Blue and Red: 4 colors, 4 statuses

Sending an SMS is only part of the conversation, and what happens after you hit send matters just as much.

With Message Receipts, AskNeo gives teams visibility into the delivery status of every text message and MMS right inside the shared inbox. Instead of guessing whether a message reached its destination, you can now see delivery outcomes instantly in every conversation based on colors and check marks.

How Message Status Works

AskNeo shows simple visual indicators next to each message so you can understand its status at a glance.

• No check mark yet means the message is still being processed and sent.
• A grey check mark means the SMS or MMS was successfully sent from AskNeo to the carrier.
• A blue check mark means the message was delivered to the recipient’s device.
• A red cross means the message was not delivered. In this case, the message did not reach the recipient and you are not charged for that message.

These receipt indicators give teams clarity on what happened after sending, right alongside the conversation where teams are already working.

Why Message Receipts Matter for Teams

In shared inbox environments, multiple staff members may be involved in the same conversation. When a customer doesn’t reply, receipts help teams understand whether they simply haven’t seen the message yet or if the message may not have reached them at all.

This prevents unnecessary duplicate follow-ups and gives teams confidence in how they handle next steps.

Receipts Inside the Conversation Thread

Message receipts appear directly in the AskNeo conversation thread for every text you send — whether it’s a one-on-one SMS, MMS with media, a broadcast message, or a message sent through automation.

There’s no separate screen to check, no reporting dashboard to open. You get delivery visibility exactly where you’re reading and replying to conversations.

Consistent Across All Messages

AskNeo applies the same delivery indicators whether the text was sent manually by a staff member, through an automated flow, or by the bot.

This keeps message status consistent across all communication paths within AskNeo, allowing teams to work from a unified view of each customer thread.

Simple Feedback, Immediate Insight

The power of AskNeo’s message receipts is in their simplicity. You don’t need to interpret complex logs or dig into external tools. A small indicator tells you what you need to know in context:

• Grey = sent
• Blue = delivered
• Red cross = not delivered (not billed)

And because these indicators appear right in the shared inbox, teams can coordinate responses more effectively, keep conversations moving, and maintain confidence in every interaction.

Ready to start using SMS and MMS receipts, alongside Voice in one single shared inbox? Book your discovery call today!