The AskNeo Shared Inbox is growing alongside your business! As teams grow, communication naturally becomes more distributed. A single phone number may represent a business, a department, or a shared service, but behind that number there are often multiple people and multiple destinations. Call Forwarding exists to bridge that gap

How Voice is Becoming a Core Part of AskNeo AskNeo has always been about helping teams communicate clearly, efficiently, and with context. SMS remains at the core of that experience. It’s fast, reliable, and ideal for most day-to-day communication. At the same time, some interactions benefit from a live

Introducing Automations Managing customer communication is more than just replying quickly. It’s about creating predictable, personalized experiences that scale, without tying teams to repetitive manual work. AskNeo’s Automations bring together powerful building blocks you’ve already come to rely on: the SMS bot, SMS Keywords, dynamic content, and

Tags: Your New Team Superpower As communication grows, organization becomes just as important as speed. When teams handle hundreds or even thousands of conversations, context isn’t only in the messages themselves. It is also in how conversations and customers are categorized. That’s where Tags come in. With Tags

Assign Conversations to the Right Team Member Without Losing Control As your business grows, SMS becomes one of your most effective communication channels. When multiple team members share the same inbox, clarity and coordination become essential. Without clear ownership, conversations can slow down, overlap, or lose momentum. The Assign Conversation