Introducing "Call Forwarding" for Teams 🤙

The AskNeo Shared Inbox is growing alongside your business!

As teams grow, communication naturally becomes more distributed.

A single phone number may represent a business, a department, or a shared service, but behind that number there are often multiple people and multiple destinations. Call Forwarding exists to bridge that gap — allowing one incoming call to be routed exactly where it needs to go, without friction for the caller.

With Call Forwarding, AskNeo brings a familiar concept into a team-based communication workflow.

Forwarding a Call to Another Number

At its core, call forwarding is simple.

When someone calls your AskNeo number, the call doesn’t have to stop there. It can be rerouted to another phone number, automatically and transparently. The caller dials one number, and the system handles the routing behind the scenes.

This basic form of call forwarding makes it possible to control where calls land, without changing how people reach you.

From Single Forwarding to Team Forwarding

In team environments, calls are often meant to be handled collectively rather than by a single destination.

AskNeo extends basic call forwarding by allowing calls to be forwarded beyond one number and into a team context. Instead of thinking in terms of a single endpoint, forwarding becomes a way to route calls to the people responsible for answering them.

The logic stays the same — a call is rerouted — but it now supports shared ownership.

Forwarding Calls to Multiple Staff Members at Once

Call Forwarding in AskNeo allows incoming calls to be forwarded to several staff members simultaneously.

Rather than selecting one destination, the call is routed to multiple phone numbers at the same time. Everyone included receives the call, while the caller experiences a single, uninterrupted connection.

This approach is especially useful in teams where calls are shared, coverage rotates, or responsiveness matters.

First to Answer Takes the Call

When a call is forwarded to multiple staff members, the behavior remains clear and predictable.

The first person to answer takes the call, and the call immediately stops ringing for everyone else. There is no overlap, no duplicate conversations, and no confusion about who picked up.

Internally, responsibility is clear. Externally, the experience feels seamless.

One Simple Concept, Applied Flexibly

Whether a call is forwarded to one number or several, the underlying idea remains consistent.

Call Forwarding reroutes calls intentionally, without changing the caller’s experience. Teams gain flexibility in how calls are handled, while communication stays structured and controlled.

Built for Team-Based Communication

Call Forwarding in AskNeo is designed to scale naturally from simple use cases to more collaborative ones.

By starting with straightforward call rerouting and extending it to team forwarding and simultaneous ringing, AskNeo provides a predictable and flexible way to manage incoming calls as teams evolve.

Giving Teams Control Over Call Routing

Call Forwarding gives teams control over where calls go and how they are answered.

From single-number forwarding to forwarding across multiple staff members at once, AskNeo makes call handling adaptable without adding complexity — keeping communication clear, reliable, and easy to manage.

Call Forwarding, Unified in One Place

Call Forwarding for teams lives inside the AskNeo shared inbox.

Incoming calls, forwarded calls, regular phone calls, and text messages all exist in the same workspace. Teams don’t need to switch tools or manage separate systems to understand what’s happening.

By keeping call forwarding alongside calls and SMS, AskNeo gives teams a single place to handle communication, maintain context, and stay aligned—no matter how a conversation starts or where it’s routed.

That’s what makes Call Forwarding for teams practical: not as a standalone feature, but as part of one shared communication flow.

Try AskNeo today: book your demo now!