Introducing "Phone Calls" ☎️
How Voice is Becoming a Core Part of AskNeo
AskNeo has always been about helping teams communicate clearly, efficiently, and with context.
SMS remains at the core of that experience. It’s fast, reliable, and ideal for most day-to-day communication. At the same time, some interactions benefit from a live conversation.
That’s why AskNeo now supports Phone Calls, allowing teams to handle voice communication inside the same workflow they already use for messaging.
Extending Conversations Beyond Text
Phone Calls are not a replacement for SMS. They extend it.
A conversation can start in writing, move to a call when appropriate, and continue afterward without breaking context. The channel changes, but the conversation doesn’t.
AskNeo treats calls as part of the same interaction, so teams stay aligned and communication remains continuous.
One Conversation, One Context
When calls exist outside your messaging system, teams are forced to rely on memory, notes, or manual follow-ups.
With Phone Calls in AskNeo, voice interactions live alongside messages. Teams can see what led up to the call and what happens after it, all in one place.
From the other person’s perspective, communication feels consistent. Internally, teams keep clarity and continuity.
Built for Teams, Not Individual Devices
Phone Calls in AskNeo are designed for shared environments.
Calls are handled by staff members who already manage conversations, with clear ownership and visibility. Teams know who handled the call and can continue the conversation without guessing or recreating context.
This is especially important in organizations where communication moves across roles, shifts, or teams.
From Conversation to Action
Calls often lead directly to next steps.
Whether it’s confirming details, scheduling something, answering questions, or deciding on follow-up actions, those steps naturally continue after the call. By keeping calls connected to the conversation, AskNeo makes that transition seamless.
Nothing needs to be re-explained. Nothing falls through the cracks.
How Phone Calls Fit Into Daily Workflows
Phone Calls work alongside existing AskNeo features.
Teams can move between messaging and voice as needed, assign or reassign responsibility, and maintain a complete picture of each interaction. The workflow stays the same; teams simply gain another way to communicate within it.
The result is not more complexity, but more flexibility.
Designed Around How Teams Communicate
Real communication isn’t limited to a single channel.
It evolves, adapts, and sometimes requires a different format. Phone Calls in AskNeo are designed with that reality in mind, integrating naturally into existing workflows rather than sitting alongside them.
Empowering Teams with More Ways to Connect
Giving teams access to both messaging and voice within the same system strengthens how they work together.
Phone Calls allow teams to communicate with clarity and confidence, while staying organized, aligned, and in control.
By bringing voice into the AskNeo workflow, teams gain more flexibility without sacrificing structure, context, or consistency.
Want to experience the most powerful business shared inbox on the market? Book your discovery call today!